Charlie Lutz is a native of Nashville and a graduate of Belmont University. He received his master's degree from the University of Cincinnati. While working in the restaurant industry for more than 22 years, he realized the importance of alcohol awareness and recognized the need for common-sense training. His experience and his passion for people are what inspired him to begin working with Chris Phillips and the "Aim To Serve" program. The "Aim To Serve" curriculum is a valuable resource that offers practical application for service professionals. Charlie enjoys teaching and interacting with his students and can be found teaching classes every Wednesday at Mellow Mushroom-21st Avenue Nashville at 10:30AM, every Thursday at Beyond The Edge-East Nashville at 10:00AM, and at Panera Bread on Mallory Lane.
Chris Owensby is a native Nashvillian, a graduate of Antioch High School, and Nashville State Technical Institute for Business Administration. He got into the service industry just after high school and immediately found his niche. His first job was at Olive Garden where he was made corporate trainer after only a few months. He then spent several years working for the Ruby Tuesday concept functioning as a corporate trainer. He honed his skills at teaching and training while opening stores in several locations locally as well as Pigeon Forge, TN, Austin, TX, and Springfield, IL. After leaving Ruby Tuesday's Chris went to work for Big River Grill Nashville for three years, and then went on to work on the opening of Buffalo Billards and Havana Lounge, two of Nashville's premier nightclubs in the late 90's. After a few years at the Villager Tavern, serving as bartender and manager. Chris then met the Aim To Serve owner Chris Phillips in 2005. Shortly thereafter he joined Aim To Serve as the first trainer and today is one of the company's Master Trainers. He currently teaches at Dave and Busters Opry Mills every Monday at 10:45AM, Maggiano’s West End Nashville every Tuesday at 10:45AM, and Bar Louie in The Gulch Nashville every Friday at 10:45AM.
Kay Petkus I am originally from Cleveland, Ohio. I now live in Bristol, Virginia. I have worked in the restaurant industry for over thirty years, doing everything from fine dining to the club scene. For the last eighteen years I have worked for Applebee's. I have twelve years of management experience and am currently bartending. I have taught the responsible service of alcohol class for the past fifteen years, and I have a wonderful husband, three kids, seven grandchildren, and two dogs which I love very much. Kay teaches classes that are scheduled at Stateline Bar.
Shay Smith has been training with the Aim To Serve program since 2013. She has been a part-time server at Noshville Deli since 2001, as well as, a full time Human Resources professional in the banking, manufacturing, and engineering industries since 1993. She and her husband are also investors in Blue Moon Waterfront Grille which is a seasonal restaurant on the Cumberland River at Rock Harbor Marina. Shay has always enjoyed her work as a server because it provides such a nice change of pace from her HR profession and allows her to meet all kinds of people - students, musicians, tourists, professionals, and even the occasional celebrity - you name it, all maner of customers comes through Noshville. Server Permit training classes provide her the same kind of interaction opportunities while still using her HR training skills. However, in the trainer setting, Shay gets to interact with and learn from servers that represent all parts of Tennessee's hospitality industry whether they serve at hotels, catering or the busy establishments of downtown Nashville. It's the people that make training classes fun! Her classes are every other Wednesday at the Center615 office in Nashville at 4:45 PM.
Mary Kristyne Titus
Ashley Upchurch is a graduate from Tennessee Tech University with a business degree specializing in human resources. She has been in the hospitality industry for over fifteen years. As a teenager she started as a hostess and worked her way up to bar manager of multiple high volume bars such as: Tootsies Orchid Lounge and General Manager of Fishlipz Bar & Grill. She is very passionate about the industry and enjoys sharing her well-rounded knowledge during her classes. Ashley applies interactive teaching methods, quirky statistics, along with the knowledge given by the great state of Tennessee to deliver a fun filled class that you should check out soon!