Instructors

Click on our Classes tab to see what instructor teaches near you!

Ted and Rose Gilcrest

Ted and Rose Gilcrest have been teaching TABC Classes in the Clarksville area, for over 14 years. I am a retired from the US Army and have been teaching High School for the last 24 years. Ted is a trainer of Teachers and has his license in Administration and Supervision from the State of Tennessee. He has a Bachelor's Degree from the University of Miami, FL and a Master Degree from Trevecca Nazarene University in Education and a Master Degree in History from Murray State University. He enjoys going to Titans Football games and traveling. He is married to Rose L. Gilcrest, who is also a trainer and has two children, Michael and Amanda and six grandchildren. He also has three Pugs, Ellie, Lucy and Ozzie. Ted teaches in Clarksville at Don Panchos as well as other locations in the area.

Davy Crockett

Davy Crockett is a 7th generation direct descendant of the real Davy Crockett. He has been in the restaurant business 24 years and has been playing billiards on a professional level all his adult life. His passion for the restaurant business grew while working for the Chop House. Their work ethic inspired him to set out to open his own billiards club. He was an owner/operator in a Billiards club for 16 years in Chattanooga. Davy is one of the few instructors that have lived every aspect of this program. Taking his class will give you an owner’s perspective, from dealing with the Tennessee Dept. Of Revenue or going through a $1.5 Million dollar Liquor Liability law suite which his establishment won. Taking his class will help you with dealing with many trouble shooting problems in the restaurant business dealing with alcohol, and how serious it is to pay attention to the service of alcohol.  Davy teaches every Sunday at The Terminal Brewhouse in Chattanooga 4pm.

Chris Owensby

Chris Owensby is a native Nashvillian, a graduate of Antioch High School, and Nashville State Technical Institute for Business Administration.  He got into the service industry just after high school and immediately found his niche.  His first job was at Olive Garden where he was made corporate trainer after only a few months. He then spent several years working for the Ruby Tuesday concept functioning as a corporate trainer.  He honed his skills at teaching and training while opening stores in several locations locally as well as Pigeon Forge, TN, Austin, TX, and Springfield, IL. After leaving Ruby Tuesday's Chris went to work for Big River Grill Nashville for three years, and then went on to work on the opening of Buffalo Billards and Havana Lounge, two of Nashville's premier nightclubs in the late 90's. After a few years at the Villager Tavern, serving as bartender and manager. Chris then met the Aim To Serve owner Chris Phillips in 2005. Shortly thereafter he joined Aim To Serve as the first trainer and today is one of the company's Master Trainers. He currently teaches at Dave and Busters Opry Mills every Monday at 10:45AM, Maggiano’s West End Nashville every Tuesday at 10:45AM, and Bar Louie in The Gulch Nashville every Friday at 10:45AM.

Kristina Kemp Ditinno

Kristina Kemp Ditinno was raised in the Smyrna and Murfreesboro area and started her career in the restaurant business my senior year of high school as a server and cocktail at O'Charley's.  Since that time she has held positions in front of house from serving, bartending, hostessing  including training others, bar-manager and FOH manager.  Kristina has also been employed by major corporations such as O'Charley's, Bennigans, and Ruby Tuesday's.  In addition, she has also worked for privately owned restaurants such as The Phyrst Bar & Grille in Tallahassee FL and Jake's in Birmingham AL. Her ability to adapt in any situation and quick wit, has allowed her to have a successful career in the restaurant business for over fifteen years, while pursuing an accounting degree and her own photography business. When the opportunity came along to become an ABC instructor, she jumped at the chance to share her success and failures and to pay it forward to others.  Kristina enjoys her position as an instructor and has been teaching for three years in the Murfreesboro and Franklin areas.  Kristina's classes are always interesting and interactive! Hope to see you there!

Eddie Alexander

Eddie Alexander was born in North Alabama, the Grandson of a Moonshiner (both sides) One from the hills of Bankhead Forrest, Lawrence County Alabama, the other on the Tennessee River near Ford City, Colbert County Alabama. Graduated College at University Of North Alabama in Commercial Music. Eddie has been around alcohol all his life. His first job was tending bar at:  Papa Joe's Rocking Emporium and The Screendoor Factory in Tuscaloosa Alabama. "I Loved It."  Then Syd's in Sheffield.  He then moved to Hendersonville, Tn. and began tending bar at Major Wallaby's in  Rivergate ,  then held court for 17 years at Pargo's in Rivergate. His last stop on the 30+ year bartending tour was Texas Roadhouse in Hendersonville. He became a Certified Alcohol Awareness Trainer with TIPS in 2008, and decided to switch to the "Aim To Serve" program in 2009 and has never looked back. With Aim To Serve, he now have a job he loves and is passionate about. Eddie enjoys teaching people the skills and knowledge they need to go out and prosper, and finds that with every class he teaches, students bring something new to the table.  Eddie teaches every Monday at the Black Eyed Pea in Hendersonville at 4:30PM and Wednesdays at Texas Roadhouse Hendersonville at 9:45AM and every Friday at Bailey's Rivergate at 9:45AM.

Shay Smith

Shay Smith has been training with the Aim To Serve program since 2013. She has been a part-time server at Noshville Deli since 2001, as well as, a full time Human Resources professional in the banking, manufacturing, and engineering industries since 1993. She and her husband are also investors in Blue Moon Waterfront Grille which is a seasonal restaurant on the Cumberland River at Rock Harbor Marina.  Shay has always enjoyed her work as a server because it provides such a nice change of pace from her HR profession and allows her to meet all kinds of people - students, musicians, tourists, professionals, and even the occasional celebrity - you name it, all maner of customers comes through Noshville. Server Permit training classes provide her the same kind of interaction opportunities while still using her HR training skills.  However, in the trainer setting, Shay gets to interact with and learn from servers that represent all parts of Tennessee's hospitality industry whether they serve at hotels, catering or the busy establishments of downtown Nashville.  It's the people that make training classes fun! Her classes are every other Wednesday at the Center615 office in Nashville at 4:45 PM.

Heather Hall

Heather Hall loves to cut up and have a good fun class.  She's lived in Chattanooga her whole life.  Heather has been a bartender in restaurants, bars, and night-clubs, and still currently works in the night-club business.  She loves to teach about all of her experiences bartending and is one of the few trainers still in the business.  Heather has tons of great stories to tell, so come take your class from her, and you will definitely have fun.  She currently teaches in Chattanooga at Sticky Fingers every Monday @ 4PM, El Misson, and Red Lobster at Hamilton Place.

Dominique Drake

Dominique Drake has been teaching ABC classes in the Chattanooga area since June 2010. She has a degree from UTC in Psychology and Public Administration with a concentration in Pre-Law. Dominique has been working in the restaurant industry since she was 15 years old, doing a little of everything including hosting, serving, bartending and managing. Her law concentration and extensive experience in the restaurant industry helps create a class that is both fun, informative, and will keep your interest from start to finish. Also every Thursday at Outback Steakhouse in Clarksville at 10:00 AM.

Wayne Jackson

Wayne Jackson was born in Georgia and moved to Middle Tennessee to finish college at MTSU. He graduated with a Bachelor of Science degree and a minor in Mass Communications and Business Administration. After graduation, he stayed in the hospitality industry and has enjoyed a successful career bartending for the last twenty years. His goal in teaching ABC classes is to give his students real life application of the material. By going through real scenarios that have occurred in his career as a bartender, he is able to make the information applicable to the students individual situations and jobs. In essence he keeps the class interesting while tailoring the information to the students individual needs for their particular situation. He currently bartends for Jonathan's Grille in Cool Springs and teaches classes every Wednesday at 10:00AM at Chuy's in Cool Springs.

Amelia Fisher

Amelia Fisher Having a background of over 30 years in the food and beverage industry, it came naturally for her to move into a position which allows her the opportunity to share and teach her experiences and knowledge to others. Food and beverage has been a wonderful resource, both part-time and full-time providing exactly what she needed when she  needed it. Her nature is as a caregiver, adventurer, and teacher. "Instructing this ABC class has been very rewarding and fulfilling, for which I am grateful, and my students receive my all in my classes." Amelia teaches every Monday 5pm Texas Roadhouse Johnson City ,every Wednesday at 10 AM Mellow Mushroom (Johnson City) , every Thursday at 10 AM O'Charley's Kingsport, and every Monday at Texas Roadhouse (Johnson City) at 5:00 PM.

Gary Carr

Gary Carr is a native of Chattanooga TN. and has worked in the food industry for over 20 years , with an additional 10 years as a restaurant owner. Gary played football at UT-Knoxville and UT-Chattanooga while earning his degree in marketing he went on to earn an MBA from McKenzie Business College. Gary's expertise in food sales and marketing, as well as his experience owning and operating restaurants, adds depth and relevance to the services provided by Aim to Serve in West Tennessee, and hopes to improve the quality and availabiity of alcohol awareness instruction throughout the region. Gary is an easy-going guy who loves to meet new people. In addition to his passion for football he is devoted to his family and enjoys travel, music, and movies. Gary teaches at various locations including: Outback Steakhouse (Midtown) every Tuesday @ 10AM, Brookhaven Pub & Grille (East Memphis) every Wednesday @ 10AM, Olive Garden (Wolfchase) every Tuesday @ 3:45PM, McAlisters (Wolfchase) every Sunday @ 3PM, Applebees (Bartlett) every Friday @10AM, and Panera Bread (East Memphis) @ 3:45PM.

Ashley Upchurch

Ashley Upchurch is a graduate from Tennessee Tech University with a business degree specializing in human resources. She has been in the hospitality industry for over fifteen years. As a teenager she started as a hostess and worked her way up to bar manager of multiple high volume bars such as: Tootsies Orchid Lounge and General Manager of Fishlipz Bar & Grill. She is very passionate about  the industry and enjoys sharing her well-rounded knowledge during her classes. Ashley applies interactive teaching methods, quirky statistics, along with the knowledge given by the great state of Tennessee to deliver a fun filled class that you should check out soon!

Jackie Harrington

Jackie Harrington lived most of her life in the Kansas City area. Her first restaurant job when she was 14 years old and has worked in the business on and off ever since. When Jackie turned 40 she decided to do something she always dreamed of and became a flight attendant. Jackie and her husband moved to Desoto county Mississippi in 2003. Jackie has worked for Darden Restaurants in Kansas city and in Memphis. Jackie has worked as a manager, bartender, server, hostess, and trainer. Jackie has been married to her wonderful husband Roger for almost 20 years. They have three children and seven grandchildren. Jackie teaches every Wednesday at Applebee’s in Hacks Cross at 10:00 AM and every Thursday at TGI Fridays on Winchester Road at 10:00 AM.

Kay Petkus

Kay Petkus is originally from Cleveland, Ohio. I now live in Bristol, Virginia. I have worked in the restaurant industry for over thirty years, doing everything from fine dining to the club scene. For the last eighteen years I have worked for Applebee's. I have twelve years of management experience and am currently bartending. I have taught the responsible service of alcohol class for the past fifteen years, and I have a wonderful husband, three kids, seven grandchildren, and two dogs which I love very much. Kay teaches classes that are scheduled at Stateline Bar.

Charlie Lutz

Charlie Lutz is a native of Nashville and a graduate of Belmont University.  He received his master's degree from the University of Cincinnati.  While working in the restaurant industry for more than 22 years, he realized the importance of alcohol awareness and recognized the need for common-sense training.  His experience and his passion for people are what inspired him to begin working with Chris Phillips and the "Aim To Serve" program.  The "Aim To Serve" curriculum is a valuable resource that offers practical application for service professionals.  Charlie enjoys teaching and interacting with his students and can be found teaching classes every Wednesday at Mellow Mushroom-21st Avenue Nashville at 10:30AM, every Thursday at Beyond The Edge-East Nashville at 10:00AM, and at Panera Bread on Mallory Lane.

Diana Brimer

Diana Brimer comes to Aim To Serve with over 15 year of service in the restaurant business and has worked every front and back of the house position in full service dining.  She found her niche bartending for the Cheesecake Factory when they opened store number 16 in Baltimore, Maryland.  She quickly moved into the bar training role and went on to open several Cheesecake Factory's nationwide.  A highlight of the experience was being an opening training team member of the more upscale concept of Grand Lux Cafe' in the Venetian Hotel, Las Vegas, NV.  She says "It is great to live and see the life of a fast paced Vega bartender.  The experience was unique because Grand Lux Cafe' is open 24 hours, and well, it’s Vegas Baby!"  She then moved on to work for Houston's restaurants, and the P. F. Chang's China Bistro as a Front of House Manager.  Her specialties in the training arena include bartender speed and accuracy training and safe alcohol service and management. Originally from the Washington D.C. and Maryland area she spent 10 years in Atlanta, Georgia and now calls Chattanooga, Tennessee home.  She is the proud mom of a 10 year old girl that keeps her thinking and a one year old boy that keeps her moving!  An avid reader, she loves true crime, biographies, and history. Diana teaches every friday at O'Charley's Cleveland, TN and Kanpai Tokyo at Hamilton Place.

Jessica Nicholson

Jessica Nicholson was born in St. Bernard Parish, Louisiana and has lived in the beautiful Great Smoky Mountains of East Tennessee for over 15 years. As a true southerner, Jessica believes in southern hospitality. With over 16 years experience in the hospitality industry, she has had the opportunity to make connections with people all over the world. Jessica has experience in Hotels/Lodging, Sales and Marketing, Corporate Training, Bartending, and Restaurant Management. Training has always been a passion of Jessica's. Her goal in teaching the "Aim to Serve" program is to give her students a thorough understanding of their role in responsible service/sale of alcohol. Jessica wants her students to be armed with all the knowledge they will need and to feel empowered to do the right thing in all situations. Jessica is a diehard college football fan and likes to spend her spare time with her family and fur-babies.

Kimberli Fletcher

Kimberli Fletcher was born in Fort Rucker, Alabama. She has lived in Nashville and the surrounding area for over 18 years. While attending an online university, she works as the office manager for co-founder, Chris Phillips. On the side, she is a special effects makeup artist and has a passion for film. Kimberli brings over 6 years of restaurant experience to the team. Although mainly in the office and behind the scenes, she is also an instructor so she can truly learn what it is like and understand the works of being an ABC trainer. She strives to continue learning in all aspects of life and is excited about teaching others the responsibility of serving/sale of alcohol.

Emily Gibson

Emily Gibson is a graduate from Tennessee Tech University with a bachelor’s degree in Business Management. She has been in the hospitality industry for over fifteen years. As a teenager she started serving, she then became a bartender, and eventually worked her way up to restaurant manager. Emily is now a Market Development Manager for Coca-Cola and partners with restaurants in the Upper Cumberland.   She is very passionate about the industry and enjoys sharing her well-rounded knowledge during her classes. Emily applies interactive teaching methods, quirky statistics, along with the knowledge given by the great state of Tennessee to deliver a fun filled class that you should check out soon! Emily teaches every Tuesday night at Ruby Tuesday's in Cookeville from 4 PM to 9 PM.

Amanda Bledsoe

Amanda Bledsoe was born in Fort Wayne, Indiana but has spent the majority of her life in the beautiful city of Memphis, TN. She is a mother of two, a full time student and a server at one of the city’s best country clubs, where she’s been working for almost eight years. She has continually worked in the restaurant business for almost 16 years and has held positions ranging from cook to bartender. She is currently a nursing student, seeking her Bachelors of Science in Nursing, from the University Of Memphis Lowenberg School Of Nursing. She also works as a Certified Nursing Assistant in her spare time. Amanda has a strong desire to teach, and that is the main reason why she is now a part of the Aim to Serve team. Amanda is very knowledgeable about the food and beverage industry and has an inclination to always be a part of the industry, even after she receives her nursing degree in December 2015. She also knows the importance of alcohol awareness and is delighted to have the opportunity to inform and empower future responsible servers of alcohol. Amanda teaches at Mellow Mushroom @ 10AM and Boneheads every Thursday @ 3:45PM.

Ryan Case

Ryan Case is a native of Alabama who has lived in Nashville, Tennessee for last 10 years. He has worked in the restaurant business in every capacity from washing dishes to management since he was 16. He began teaching with Aim to Serve in March of 2015 and brings a wide range of experience to his classes.

Jamie Chandler

Jamie Chandler was born and raised in the small town of Brighton, TN about thirty miles outside of Memphis, TN.  She now resides in Covington, TN with her husband and their two rotten dogs and extremely spoiled cat.  She is a student at University of Memphis seeking a degree in child psychology.  Jamie has been in the restaurant business for 15 years.  She is currently working at Chili’s as a bartender and server.  She has done everything from hosting to being a key manager and opening up new restaurants.  Jamie has a passion for teaching and making sure that her students get the most out of her classes.  Her kind heart and patience makes her the best kind of teacher to have.  If you are looking for an interesting and fun class her class is the one to attend.  Her goal is to make sure that when you leave her class you are completely confident with serving alcohol in your establishment.  Jamie teaches at Cheddar's in Jackson every Monday at 3:45 PM and every Wednesday at 10:00 AM.

Joe Fidelibus

Joe Fidelibus is a native of Los Angeles CA and a graduate of Diablo Valley College’s Hotel and Restaurant Management in 1975. Joe worked as an Executive Chef until 1986 when he became the VP and General Manager of Georgia Fine Restaurants in Gwinnett Co Georgia (N. Atlanta) overseeing 3 special event / fine dining facilities. In 1996 Joe was appointed by the Gwinnett Co Board of Commissioners as the Vice Chair of the Gwinnett Co Liquor License and Permit Board serving until 2006 giving Joe a unique insight to the pitfalls of serving alcohol irresponsibly. In 2006 Joe, his family relocated to Chattanooga where Joe opened the DoubleTree Hotel serving as their Executive Chef and F&B Manager until 2011 when he was appointed the General Manager of the Mountain City Club, Tennessee’s oldest City Club est. 1889.

Jo Johnson

Jo Johnson A mixologist instructor for Nashville Professional Bartending School from 2010 to 2014, , A former Serve Safe instructor before AIM. A love for for the food & beverage industry, currently employed at Another Broken Egg, and Premier Catering.

Nadia Avila

Nadia Avila –Spanish and English ABC instructor. Born in Mexico City, raised in the beautiful city of Nashville, TN.  I attended Tennessee State University and studied Chemistry. Shortly, was accepted at Remington College and studied Dental Hygiene for two years. While attending college, worked as bilingual dental assistant for many years and also worked at different multicultural events as server and bartender. Now, I run my own banquet service. A former Spirits Program instructor before AIM. Overall, I love teaching and working with people and taking on new challenges. I have earned a solid reputation among the Spanish language interpreter profession and community. I do my best to make the class a fun learning experience with the usage of games and visual aids.

Tony Crutchfield

Tony Crutchfield is a native Tennessean, who has over 15 years of restaurant experience. He has been employed by The Old Spaghetti Factory in downtown Nashville for over 10 years. As a manager, he was awarded "2014 company wide MVP" and "2013 store of the year" for increase guest counts, check average, and leadership. At The Spaghetti Factory, he led store wide Salesmanship Workshops and has oversaw the sale and service of a alcohol for years. He currently serves as the School Nutrition Manager for Walter Hill Elementary in Murfreesboro. Tony's passion for teaching led him to the Aim to Serve program. You will find his classes to be exciting, fun, and informative.

Denise Parton

Denise Parton -Not only is Denise a teacher for Aim to Serve but she is also a published author writing under the pen name of Denise Daisy. She is described as one of the purest storytellers of all time; pulling of romance, suspense and a touch of the supernatural, all in the same piece. Born and raised in Tennessee, Denise Daisy sets her stories in the Deep South and her natural southern style charms all her work. In addition to writing, Denise enjoys directing for the theater, and has brought to the stage many wonderful stories, from The Legend of Pocahontas to Great American Tall Tales. To Denise, there is nothing more thrilling than bringing characters to life, whether on stage, behind the camera or in the pages of her books. In her free time, she enjoys spending time with her four daughters, watching fireflies in the evenings, dreaming up her next story and inspiring others. Denise’s books include, The Secrets of Moonshine, The Secret in the Rubble, The Storyteller’s Secret all a part of her Moonshine series. Once Last Time, a historical time travel romance. The Haret, the first book in The Haret series. You can follow her at, Author Denise Daisy on facebook.

Dave Lester

Dave Lester recently retired from restaurant management, which has been his passion for over 40 years. During his career, Dave was a General Manager, Manager Trainer, and District Manager, working for some of the most successful companies in the business. While he is thrilled to finally have time to spend with grandchildren and is diligently training his German Shepherd puppy, Molly, he also loves being an AIM to Serve instructor! Teaching the ABC class allows him to share his substantial knowledge, experience, and some unique stories. This also keeps him connected to the industry he loves through the servers and managers who take his class. Dave teaches a class at Carrabba’s in Green Hills every Monday at 4:30, every Tuesday evening at 4:00 at the Aim to Serve Office in Nashville, and Thursdays at 10:00 am at Chili’s in Hermitage. Dave teaches every other Wednesday night at our AIM To Serve office close to downtown Nashville at 4:45 PM.

Pam Charles

Pam Charles was born and raised in East Tennessee. She has worked in different areas of the restaurant business since she was 16 yrs. old. She now owns a very successful restaurant in Rogersville, Tennessee ( Tennessee Jack's on the river). Pam loves to meet new people, have fun and enjoy life. After taking the Aim to Serve class herself, she decided to become a teacher as a way to meet people, have fun, and educate them. Pam is sure to make your class fun, enjoyable, and interesting. She teaches at Poor Richards Campus Saturdays @10:00 a.m.

Crystal Kishimoto

Crystal Kishimoto was born and raised in Chattanooga, TN and grew up in the restaurant business. She decided to follow in her parents footsteps and has worked in the restaurant business for almost 15 years. She holds a BA degree in Communication Studies from Barry University in Miami, Florida. After obtaining her degree she decided to return to Tennessee and currently lives with her two children in Cleveland, TN. Crystal worked her way through all front of house operations including hostess, cashier, busser, server, bartender and manager. In addition to teaching ABC classes she continues to tend bar in Chattanooga, TN. Which has proven to be a vital addition when providing up-to-date examples regarding current liquor laws when teaching her class.